Question 1

What is BloomSenz?

Accepted Answer

BloomSenz is an AI-native operating system for child-therapy practices — unifying bookings, families, children, therapy records, staff, resources, payments, a marketplace and AI assistants in one platform.

Question 2

Who is BloomSenz for?

Accepted Answer

Therapy centres, early-intervention centres, speech & OT clinics, special educators, multi-location chains and franchises, and operators who want to run their own therapy marketplace.

Question 3

Can I use only one module?

Accepted Answer

Yes. Start with a single module — say speech therapy or early intervention — and run just that. You're never forced to adopt the whole suite at once.

Question 4

Can I use multiple modules together?

Accepted Answer

Yes. Modules share one database, so a child's records, bookings and payments stay connected across the therapy centre, speech & OT clinic, early intervention and the marketplace.

Question 5

Can I start small and expand later?

Accepted Answer

Absolutely. Begin with one location or module and add services, branches and AI capabilities as you grow — your data carries forward.

Question 6

How long does implementation take?

Accepted Answer

Most single-location setups go live in 1–3 days. Multi-location and enterprise rollouts typically take 1–2 weeks.

Question 7

How is pricing calculated?

Accepted Answer

Plans are tiered by business size and the modules you use — Starter, Growth, Scale and Enterprise. See the pricing page for current rates.

Question 8

Do you charge setup fees?

Accepted Answer

No setup fees on standard plans. Large enterprise migrations may include an optional one-time onboarding package.

Question 9

Do you charge per location?

Accepted Answer

Growth and Scale plans include multiple locations. Very large networks move to custom enterprise pricing.

Question 10

Do you charge per employee?

Accepted Answer

No per-employee seat fees — staff accounts are included in your plan.

Question 11

Are there marketplace commissions?

Accepted Answer

If you operate a therapy marketplace, a small commission applies on marketplace-sourced bookings. Your own direct bookings stay commission-free.

Question 12

Are AI features included?

Accepted Answer

Core AI assistants are included from the Growth plan. Advanced agentic workflows are available on Scale and Enterprise.

Question 13

Do you offer enterprise pricing?

Accepted Answer

Yes — custom pricing with SLAs, private hosting, white-labeling and dedicated support.

Question 14

Can I upgrade later?

Accepted Answer

Yes. Upgrade tiers or add modules anytime; your data and configuration carry over instantly.

Question 15

How long does implementation take?

Accepted Answer

1–3 days for a single location; 1–2 weeks for multi-location or enterprise rollouts, including data migration and staff training.

Question 16

How does onboarding work?

Accepted Answer

A guided setup: configure your services, import your data, train staff with role-based sessions, then go live alongside a success manager.

Question 17

Who trains my staff?

Accepted Answer

We provide role-based training and in-app guides. Enterprise plans include dedicated onboarding specialists.

Question 18

Can you migrate my existing data?

Accepted Answer

Yes — children, families, bookings, resources and therapy records can be migrated into BloomSenz.

Question 19

Can you import Excel sheets?

Accepted Answer

Yes. Families, children and resources import directly from Excel or CSV.

Question 20

Can you migrate from another platform?

Accepted Answer

Yes — we support structured migrations from other child-therapy and practice-management software.

Question 21

What AI capabilities are included?

Accepted Answer

AI assistants, autonomous agents, agentic workflows, a RAG knowledge assistant, recommendations and predictive analytics — woven across the platform.

Question 22

What is the AI Assistant?

Accepted Answer

A conversational assistant for staff and parents that answers questions, books appointments and surfaces child records on demand.

Question 23

What are AI Agents?

Accepted Answer

Autonomous helpers that watch for triggers — a missed assessment, a no-show risk — and take action with reminders, follow-ups and escalations.

Question 24

What are Agentic Workflows?

Accepted Answer

Multi-step automations you configure without code: trigger → decision engine → actions → notifications → escalation.

Question 25

What is the RAG Knowledge Assistant?

Accepted Answer

It indexes your SOPs, clinical guidelines and policies into a knowledge base, then answers questions with grounded, cited context.

Question 26

How does AI help parents?

Accepted Answer

Instant answers, booking help, assessment reminders and personalized progress suggestions through the parent app.

Question 27

How does AI help providers?

Accepted Answer

A copilot for therapists, special educators and early-intervention staff — session summaries, scheduling help and next-best-action suggestions.

Question 28

Can I train AI using my business data?

Accepted Answer

Yes. Upload your documents and the assistant grounds its answers in your own knowledge base — no engineering required.

Question 29

How secure is AI data processing?

Accepted Answer

AI data is encrypted, tenant-isolated and processed under strict access controls. Your data isn't used to train shared models.

Question 30

Can AI automate customer support?

Accepted Answer

Yes — the assistant can handle common enquiries and bookings autonomously, escalating to your team when human help is needed.

Question 31

Can I run my own therapy marketplace?

Accepted Answer

Yes. BloomSenz includes a multi-provider marketplace engine you can operate under your own brand.

Question 32

Can I onboard providers?

Accepted Answer

Yes — provider onboarding, verification and catalog management are built in.

Question 33

How are commissions managed?

Accepted Answer

A configurable commission engine calculates platform fees per booking automatically.

Question 34

How are payouts handled?

Accepted Answer

A settlement engine tracks balances and schedules provider payouts on your terms.

Question 35

How do bookings work?

Accepted Answer

Parents search, compare and book; providers confirm via their app or dashboard, with payments handled end to end.

Question 36

Can providers manage their own calendars?

Accepted Answer

Yes — each provider controls availability, services and pricing from their own dashboard.

Question 37

Can parents compare providers?

Accepted Answer

Yes — by service, ratings, reviews, distance and price.

Question 38

Can I manage programmes and rooms?

Accepted Answer

Yes — define rooms and programmes, capacity and pricing, with a live enrolment view.

Question 39

Can I track enrolment?

Accepted Answer

Yes — real-time enrolment plus an AI forecast of upcoming demand so you never run empty or oversold.

Question 40

Can I manage activity schedules?

Accepted Answer

Yes — per-child activity plans with staff checklists and logging.

Question 41

Can I manage individualised plans?

Accepted Answer

Yes — individualised goal schedules with progress tracking and reminders.

Question 42

Can parents receive updates?

Accepted Answer

Yes — photos, daily report cards and progress updates flow to the parent app.

Question 43

Can I automate intake and discharge?

Accepted Answer

Yes — digital intake/discharge with agreements, deposits and automated notifications.

Question 44

Does BloomSenz support EMR?

Accepted Answer

Yes — full electronic child records per child, including history, notes and attachments.

Question 45

Can I manage treatment plans?

Accepted Answer

Yes — a treatment-plan module linked to your resources and learning materials.

Question 46

Can I manage assessments?

Accepted Answer

Yes — assessment schedules, due-date reminders and compliance tracking.

Question 47

Can I store clinical documents?

Accepted Answer

Yes — attach assessment reports, images and documents to each child's record.

Question 48

Can I manage multiple therapists?

Accepted Answer

Yes — multi-therapist scheduling, records, productivity and performance tracking.

Question 49

Can I integrate assessment tools?

Accepted Answer

Yes — assessment-tool integrations are supported for orders and results.

Question 50

Can I manage therapist schedules?

Accepted Answer

Yes — per-therapist calendars, availability and utilization at a glance.

Question 51

Can I create packages?

Accepted Answer

Yes — build service packages, tiers and add-ons.

Question 52

Can I track caseloads?

Accepted Answer

Yes — automatic therapist caseload tracking per service.

Question 53

Can I automate reminders?

Accepted Answer

Yes — appointment, rebooking and win-back reminders run automatically.

Question 54

Can I manage memberships?

Accepted Answer

Yes — recurring memberships and therapy programmes with billing.

Question 55

Can I manage walk-ins?

Accepted Answer

Yes — quick walk-in booking and queue management.

Question 56

Do you provide iOS apps?

Accepted Answer

Yes — native iOS apps for parents and providers.

Question 57

Do you provide Android apps?

Accepted Answer

Yes — native Android apps for parents and providers.

Question 58

Is there a parent app?

Accepted Answer

Yes — booking, records, reminders, report cards and chat in one app.

Question 59

Is there a provider app?

Accepted Answer

Yes — staff manage appointments, approvals, revenue and operations on the go.

Question 60

Do mobile apps work offline?

Accepted Answer

Yes — core flows work offline and sync automatically when reconnected.

Question 61

Do apps include AI assistants?

Accepted Answer

Yes — the AI assistant is built into both the parent and provider apps.

Question 62

Do you provide APIs?

Accepted Answer

Yes — a full REST API. See the developer documentation for endpoints and SDKs.

Question 63

Do you provide webhooks?

Accepted Answer

Yes — signed, real-time event webhooks with retries.

Question 64

Can I integrate accounting software?

Accepted Answer

Yes — connect your accounting system for reconciliation.

Everything you need to know about BloomSenz

General

The questions buyers ask first

How long does implementation take?

Can I run my own therapy marketplace?

What are AI Agents?

Can you migrate from another platform?

Are AI features included?

Who owns the data?

Video explainers

Why businesses switch to BloomSenz

Confidence at every step

Customer testimonials

Implementation success stories

Security highlights

Support commitments

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