🏛️ Enterprise Architecture

Built for modern therapy ecosystems

BloomSenz combines therapy marketplace infrastructure, centre operations, AI assistants, agentic care workflows, analytics and mobile experiences into one unified therapy operating system.

BloomSenz · system map
Therapy Marketplace
Therapy Centres
Early Intervention
Speech & OT Clinics
Parents & Families
AI Layer
Analytics Layer
Mobile Apps
Admin Platform
Unified API Gateway · Event Bus · AI Services
System overview

How BloomSenz works

Families, therapy centres and the marketplace flow into a layered platform — applications, services, AI and infrastructure.

FamiliesTherapy CentresMarketplace
Applications Layer
Centre AppParent AppAdmin DashboardTherapy Marketplace Portal
Platform Layer
SessionsCRMTherapy RecordsBillingResourcesNotificationsPayments
AI Layer
RAG Knowledge AssistantAI Care AgentsWorkflow EngineAnalyticsRecommendationsInsights
Infrastructure Layer
API GatewayMicroservicesEvent BusStorageMonitoringSecurity
✦ Major differentiator

AI built into every layer

AI isn't a bolt-on. Assistants, copilots and care agents run across the platform, powered by a shared knowledge and reasoning pipeline.

📚

RAG Knowledge Assistant

RAG over therapy SOPs, clinical guidelines & policies.

🧑‍⚕️

Therapist Copilot

In-context help for therapists, special educators & front desk.

👨‍👩‍👧

Parent Assistant

Answers, session bookings & reminders for families.

🛒

AI Care Coordinator

Matches family needs to the right verified therapy provider.

⚙️

Agentic Care Workflows

Autonomous multi-step therapy and care workflows.

📊

Analytics Engine

Surfaces progress insights & recommendations from data.

AI pipeline
Document UploadKnowledge BaseVector StoreRAG RetrievalLLM LayerAgent LayerWorkflow Engine
Knowledge intelligence layer

Retrieval-augmented generation

Therapy knowledge becomes answers — clinical documents are chunked, embedded, retrieved and assembled into grounded LLM responses.

RAG flow
DocumentsChunkingEmbeddingsVector DatabaseRetrievalContext AssemblyLLMResponse
Therapy SOPsClinical GuidelinesAssessment ProtocolsTherapist KnowledgeMarketplace Policies
AI workflow engine

Autonomous care workflows

Each agent watches for a trigger, reasons through a decision engine, takes actions, notifies and escalates when needed.

Agent anatomy
TriggerDecision EngineActionsNotificationsEscalations
Session Scheduling Agent
Early Intervention Agent
Assessment Agent
Centre Onboarding Agent
Care Coordinator Agent
Payment Follow-up Agent
Modular platform

Microservices architecture

Independently deployable services behind a single API gateway — each owns its domain, data and scaling profile.

API Gateway
Identity Service
User Service
Child Service
Session Service
Early Intervention Service
Speech Therapy Service
Occupational Therapy Service
Marketplace Service
Payment Service
Notification Service
Analytics Service
AI Gateway Service
Agent Service
Knowledge Service
Multi-centre engine

Therapy marketplace architecture

The end-to-end marketplace flow — from centre onboarding and verification to AI-matched session bookings, commissions and settlements.

End-to-end marketplace flow
Centre OnboardingCentre VerificationCatalog ManagementSearch EngineSession BookingCommission EngineSettlement EngineRatingsReviewsAI Matching
Enterprise design

Multi-tenant by default

Isolated tenants, role-based access and per-brand configuration — from a single therapy centre to a national franchise network.

Tenant hierarchy
Organization
Brand ABrand BFranchise C
Centre · ChennaiCentre · BangaloreCentre · Mumbai
Centre IsolationRole-Based AccessTenant ConfigurationsBrand CustomizationData SeparationMulti-Branch OperationsFranchise Support
Operational intelligence

Data platform architecture

Every operational signal flows into one analytics pipeline that powers dashboards and AI insights.

Data sources
SessionsPaymentsTherapy ResourcesProgress NotesFamily ActivityMarketplace ActivityAI Activity
Analytics Pipeline
Dashboards
✦ AI Insights
Real-time processing

Event-driven architecture

Domain events stream through the event bus to consumers, workflows and notifications — in real time.

Event flow
Session BookedSession CompletedAssessment DuePayment ReceivedResource UpdatedCentre Approved
EventsKafka / Event BusConsumersWorkflowsNotifications
Unified mobile ecosystem

Three apps, one backend

Centre, parent and marketplace apps share one API gateway, platform services and AI layer — with offline sync.

Centre AppParent AppMarketplace App
API Gateway
Platform Services
AI Services
Security by design

Secured at every layer

OAuth2, JWT and RBAC at the edge; encryption, audit trails and rate limiting throughout; SSO and MFA for enterprise.

OAuth2JWTRBACAudit TrailsEncryptionRate LimitingAPI SecurityNetwork SecuritySSOMulti-Factor Auth
Built to scale

Scales with your network

Millions
of Records
Thousands
of Therapists
Millions
of Sessions
Multi-City
Operations
Multi-Brand
Networks
High
Availability
Auto
Scaling
DR
Disaster Recovery
Connect everything

Integration architecture

Open APIs and webhooks connect BloomSenz to payments, messaging, maps, accounting, POS, lab and EMR systems.

PaymentsSMSEmailWhatsAppGoogle MapsCalendarsAccounting SystemsPOS SystemsLab SystemsEMR SystemsCRM Systems
Cloud-native infrastructure

Deployment architecture

From CDN and load balancing to Kubernetes-orchestrated microservices, vector DBs and disaster recovery.

Edge
CDNLoad BalancerAPI Gateway
Orchestration
KubernetesMicroservices
Data
DatabasesVector DBObject Storage
Reliability
MonitoringBackupDisaster Recovery
Technology foundation

Built on a proven stack

Backend
JavaSpring BootPythonFastAPI
Frontend
ReactNext.js
Mobile
React Native
AI
LangChainLangGraphOpenAIVector DB
Infrastructure
AWSDockerKubernetesKafkaRedisMySQLPostgreSQL
Architecture benefits

Why teams trust BloomSenz

99.98%
Availability
🔒
Enterprise Security
AI Native
🛒
Marketplace Ready
{ }
API First
🏢
Multi-Tenant
Highly Scalable
☁️
Cloud Native
🧭 Solution architect review

Need architecture guidance?

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✦ Not just an application — an operating system

Ready to build the future of child therapy?

See how BloomSenz combines therapy marketplace infrastructure, centre operations software and AI into one unified, AI-native architecture for the child therapy and early intervention industry.